User Interaction Information
We are currently collect user feedback in a few different ways. We often experiment with and integrate new ways to get feedback from users so we can improve our service.
Top of page surveys
These are displayed at the top of the site and lead to SurveyMonkey forms. We have different surveys running at different times and frequencies. Sometimes there are translated versions presented on translated versions of pages. The translated survey URLs may be controlled via the common page labels file controlled from WordPress data tables.
Per page feedback
This is integrated into the bottom of every page. It collects:
- A yes/no response to Did you find what you were looking for? data point that is transmitted to Google Analytics as an event with the action feedback
- The yes/no response and any text field explanation which is sent to Azure CosmosDB and viewable in our feedback review site
We can run ethnio-powered surveys in pages. These integrations are performed by adding the ethnio tag to the WordPress post we want ethnio to appear on. These survey runs have been temporary so we remove the ethnio tag when the run on that page is complete.